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| Turnaround Time |

Questions & Answers

  1. What is PsPrint's standard turnaround time?
  2. How is turnaround time determined?
  3. What can delay start of turnaround time?
  4. Does turnaround time including shipping time?
  5. Does PsPrint guarantee turnaround time?
  6. Can I change turnaround time after my order has been placed?
  7. What shipping methods does PsPrint offer?
  8. How do I ensure a fast turnaround time?
  9. Do you ever ship jobs early?
  10. When can I pick-up my order?
  11. When is PsPrint closed for Holidays?

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What is PsPrint's standard turnaround time?
| A |

Turnaround time-also known as production turnaround time-varies by product, ranging from one to ten business days. Same-day production turnaround time is also available for some products. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

If your job or proof is approved by 6 p.m. PST (9 p.m. EST), turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 1 p.m. PST (4 p.m. EST) Tuesday will be shipped out to you by end of business Friday.

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| Q |

How is turnaround time determined?
| A |

Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof. Turnaround time does not begin upon placement of your order.

If your job or proof is approved by 6 p.m. PST (9 p.m. EST), turnaround time begins that business day. For example, a job with three-day turnaround that you approved by 1 p.m. Tuesday will be shipped out to you by end of business Friday.

Please note that PsPrint production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.

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| Q |

What can delay start of turnaround time?
| A |

Turnaround time for your print job begins caculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

As a result, turnaround time can not begin if:
1. Your files haven't been submitted to PsPrint
2. Your files are not print-ready
3. Approval for your proof (if applicable) has not been received by PsPrint

We will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify during preflighting stage that your files are not print-ready, we will send you an "On Hold-Need Artwork" email notification.

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| Q |

Does turnaround time including shipping time?
| A |

No. Turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof.

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| Q |

Does PsPrint guarantee turnaround time?
| A |

Yes. PsPrint guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by client to begin turnaround time period. While PsPrint strives to meet turnaround commitments for every job, production delays may occur. In the event that PsPrint misses a turnaround commitment, PsPrint will remedy the situation by providing a refund for rush charges or a courtesy rush on your next job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order.

Please note that PsPrint assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-also known as delivery date-is an estimate only. As a result, PsPrint can not be held responsible for delivery delays once your job leaves our facility.

To minimize shipping delays, we have selected UPS as our preferred shipping partner, and we will make every effort to work with you to ensure your job arrives on time.

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| Q |

Can I change turnaround time after my order has been placed?
| A |

We make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success.

In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility.

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| Q |

What shipping methods does PsPrint offer?
| A |

We offer a range of shipping options: ground, 2nd day air, next day air, air cargo, Greyhound, and pick-up. Pick-up is available at our facility in Oakland, California, for West Coast orders or at at our facility in Mountain Lakes, NJ, for East Coast orders or at our facility in Chicago, Illinois, for Midwest orders. In addition, we offer mailing services if you want us to mail your printed piece to people on your mail list.

Please check pricing for different shipping options during the shipping and billing stage of the ordering process.

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| Q |

How do I ensure a fast turnaround time?
| A |

Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

As a result, you can receive the fastest turnaround time if:

1. Your files have been submitted to PsPrint
2. Your files are print-ready
3. Your proof (if applicable) has been approved in a timely manner

We also encourage you to label any materials, emails, or other communications with your order number.

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| Q |

Do you ever ship jobs early?
| A |

We aim to ship orders on the due date since this approach helps us provide you with the lowest overall prices. As a result, we encourage you to specify a faster turnaround time if you need your job earlier.

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| Q |

When can I pick-up my order?
| A |

Orders will be ready for pick-up at the end of business day on the target due date.

Please note that turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. If your job or proof is approved by 6 p.m. PST (9 p.m. EST), turnaround time begins that business day.

Pick up is available at our facility in Oakland, California, Monday through Thursday, 7:00 A.M.- 6:00 P.M. PST, except holidays; Friday, 7:00 A.M.- 8:00 P.M. PST, except holidays; Saturday, 11:00 A.M.- 2:00 P.M. PST, except holidays.

Pick up is available at our facility in Mountain Lakes, New Jersey, Monday through Friday, 7:00 A.M.- 7:00 P.M. EST, except holidays.

Pick up is available at our facility in Chicago, Illinois, Monday through Friday, 7:00 A.M.- 6:00 P.M. CST, except holidays.

Please note that PsPrint production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

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| Q |

When is PsPrint closed for Holidays?
| A |

2012 - 2013 holiday schedule

THANKSGIVING Thursday, November 22, 2012
CHRISTMAS Tuesday, December 25, 2012
   
NEW YEAR'S Tuesday, January 1, 2013
MEMORIAL DAY Monday, May 27, 2013
INDEPENDENCY DAY Thursday, July 4, 2013
LABOR DAY Monday, September 2, 2013
THANKSGIVING Thursday, November 28, 2013
CHRISTMAS Wednesday, December 25, 2013
   
UPS Holiday schedule Click Here
























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