Welcome to PsPrint.com. This Web site is provided by PsPrint (referred to throughout
this Web site as “PsPrint”) as a service to our customers. Please review
the following basic rules that govern your use of the PsPrint.com site. Please
note that your use of the PsPrint.com site (the "Site") constitutes your
unconditional agreement to follow and be bound by these Terms and Conditions.
Although you may "bookmark" a particular portion of this Site
and thereby bypass this Agreement, your use of this Site still binds you to these
Terms and Conditions. PsPrint reserves the right to update or modify these Terms
and Conditions at any time without prior notice to you, and we encourage you to
review these Terms and Conditions whenever you use this Site.
Section A of these Terms and Conditions applies specifically to orders placed with
PsPrint. Section B of these Terms and Conditions applies to all products and services
available through the Site.
Terms and Conditions of Order
The PsPrint Satisfaction Guarantee
PsPrint stands behind the quality of its products and services. If you are not 100%
satisfied with your purchase from us, simply contact Customer Service by phone at
800-511-2009 within 30 days from the date you receive it (or the date it was scheduled
to arrive), and we will reprint part or all of your order. In some cases, we may
refund the full price of the product(s) in question, excluding shipping, postage
and processing costs.
PsPrint is committed to customer satisfaction, and we do everything possible to
ensure proper cutting, accurate color reproduction, and excellent printing quality.
However, certain circumstances are beyond our control and are not covered by this
guarantee. Please note that we cannot be responsible for:
- Spelling, punctuation, or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors or color selection errors introduced by the customer in the artwork
file creation process.
- Errors in user-selected options such product type, size, finishing options, or quantity.
- Incorrect file dimensions, image orientation, or file submission in accordance with
- Damage to the products arising after delivery to the customer.
- Duplicate orders by the customer.
- Incorrect file layout for folding, scoring, hole drilling, die cutting or other
- Incorrect shipping address, undeliverable packages/3 rd delivery attempts, or other
errors created by the customer.
This guarantee is also subject to a few other terms and conditions:
- Full refund guarantee does not apply to shipping claims. We will reprint orders
damaged or lost by UPS.
- We reserve the right to have you return the original order, at our cost, before
reprinting or refunding your order.
- Maximum refund per order or customer is $2500. The only remedy for problems with
orders over $2500 is reprinting of the order to correct product defects.
- Color match, cutting and folding tolerances are guaranteed to be within industry
standards (CMYK) for pleasing color and tolerances published within our website.
- This guarantee is limited to reprint of the original order quantity or refund of
the purchase price of the order. We are not responsible for any damages or claims
incurred by you or your business caused by receiving printed materials which are
defective or incomplete or which you receive later than the estimated delivery date.
- This guarantee does not cover fees for mailing service or postage or associated
incidental or consequential damages or claims. PsPrint is not liable for U.S. Postal
Service errors, including loss or delay.
Please preview your designs carefully and correct any issues prior to placing your
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise
noted. If a User submits a request on the Site to purchase printing products, mailing
services, design services or other services, the User agrees that all charges, taxes
and shipping and processing fees will automatically be charged to the credit card
or paid by User with an approved payment method. Such amounts will be posted on
Once a print job has been approved by customer and "sent to press" on
the Site, no changes are allowed to the artwork files, job characteristics, or printing
turnaround time. After a print job has been sent to PsPrint’s prepress department,
the customer is responsible for paying the entire amount of that print job along
with applicable taxes, shipping, and processing fees, unless otherwise noted. In
some cases, a refund may be extended to the customer if no work has been done by
PsPrint on that print job.
Please note that no work will proceed on any print job in your order until full
payment is received by PsPrint.
All purchase requests must be submitted with an approved payment method unless otherwise
expressly stated. Approved payment methods include any of the following methods:
- Pay by credit card. This is simple and safe. Most of our customers pay this way.
Our secure server scrambles your payment data so that only our computers can decode
- Pay by pre-pay, cash or check. Choose this option and finish your order. After you're
done, we will instruct you on how to submit cash or mail your check to us.
- Pay on account. On account or purchase orders are available ONLY to government and
educational institutions unless otherwise stated.
Our Sales Tax Policy
PsPrint is required to collect sales tax on purchases shipped to any state(s) where
sales tax is applicable. Sales Tax will be calculated based on the printing and
finishing product subtotal.
If tax was charged on your order and you would like to claim tax-exempt status,
you can request an adjustment for the amount of sales tax charged by sending in
documentation of your tax-exempt status. Before or after placing your order through
the Site, please fax a copy of your tax-exempt certificate along with your order
number to the attention of the Credit department at (510) 444-5369. After receiving
your certificate, we will send you a confirmation Email.
Color Accuracy and Hardcopy Proofs
PsPrint will reproduce color from submitted print-ready files as closely as possible,
but cannot exactly match color and density (as viewed in a 5000K light booth) because
of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed
to be within 90% of the final proof you approved or PsPrint will reprint your job
at no charge to the customer. Please note that PsPrint cannot guarantee color reproduction
for your print-ready files if you: (a) did not request a hardcopy proof; or (b)
purchased a product that does not feature a hardcopy proof option. Please note that
we accept no responsibility for color variations between submitted print-ready images
and the actual artwork or product they represent.
If you order a “Next Day Hardcopy” proof, your order must be placed,
all files uploaded, and all files approved by 1:00 P.M. PST ( 4:00 P.M. EST ) in
order for us to promise a next day delivery. If you order a “Next Day Hardcopy”
Proof and you order a booklets, catalogs, newsletters or calendars product, our
cut off time is 9am PST for these products. If you want more than one Hardcopy proof
per job, we reserve the right to charge an additional $15 per page (for booklets
and other multi-page products) or an additional $15 per proof (for all other products).
Our prepress department checks most artwork files before printing, but you are still
100% responsible for the accuracy of your print-ready artwork files, and we encourage
you to proofread all files carefully before submitting to PsPrint. As postal regulations
are subject to change, you are also 100% responsible for complying with current
mailing restrictions for your layouts. Check with your local Post Office. Please
note that we have created file preparation guidelines and product templates to assist
you in creating print-ready files, and we also offer file preparation support services.
You certify that you have the right to use the image(s) in your artwork files. DO
NOT send any "one-of-kind" transparencies, prints or artwork. Although
we take every precaution to safeguard your materials, we are NOT responsible for
loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork
files consisting of the following material: any material that could give rise to
any civil or criminal liability under applicable law; and any material that could
infringe rights of privacy, publicity, copyrights or other intellectual property
rights without the permission of the owner of these rights and the persons who are
shown in the material if applicable.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready
files have been uploaded to your account, attached to your printing job, and approved
for printing. If you ordered a next day hardcopy proof or standard hardcopy proof,
printing turnaround time begins when we receive approval for your proof. Please
note that if we are unable to print your files because they do not conform to our
file requirements, your job status will return to "Need Artwork" and your
printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing
turnaround begins when we have your print-ready file(s) for your print job, not
from when the order is first submitted.
If your job or proof is approved by 6:00 P.M. PST ( 9:00 P.M. EST ), printing turnaround
time begins that business day. For example, a job for three-day printing turnaround
that you approved by 1:00 P.M. PST on Tuesday will be shipped out to you by end
of business Friday. Please note that PsPrint offices are closed Saturdays, Sundays
and Holidays. As a result, these days are not considered when calculating printing
turnaround time. In addition, printing turnaround time does not include shipping
transit time, and you should allow additional business days for delivery based on
the shipping method you selected.
To qualify for same day printing turnaround time for club card flyer product, your
order must be placed, all files uploaded, and all files approved by 9:00 A.M. PST
( 7:00 A.M. EST ). If an order qualifies for same day printing turnaround, it will
be shipped or ready for pick up by 5:00 P.M. PST ( 5:00 P.M. EST ) the same business
day. Orders with same day printing turnaround placed on Saturdays, Sundays or Holidays
will be processed on the next business day.
Printing turnaround time for jobs with approved payment and accepted print-ready
files is guaranteed. The remedy for failing to meet a deadline is limited to a refund
of any rush charges or a courtesy rush on your next order. Cancellation of an order
based on printing turnaround time is only allowed if the customer indicates in writing
(e.g., note posted to order) when placing the original order that a job in the order
is time sensitive and must be shipped by target date based on printing turnaround
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping
options presented to you on the Site.
All shipping except Special COD is currently done via UPS. When choosing a shipping
option, please remember that the estimated shipping transit time is based on the
number of business days in transit and does not include weekends, holidays or the
day the package is picked up by UPS. For instance, a product shipped 2 nd Day Air
and picked up on a Thursday would be delivered by end of day Monday.
For Special COD delivery (i.e., Air Cargo, Greyhound, or other shipping methods),
there is a processing fee paid to PsPrint at time of purchase for making all necessary
arrangements with the carrier. In addition, the customer pays the shipping charge
at time of delivery. The Special COD shipping charge is set by the carrier, and
orders shipped by COD must be picked up at the carrier’s location. Delivery
to your door is not included or available when you select Special COD shipping options.
Shipping transit times vary, and PsPrint assumes no responsibility for delays caused
by shipping carriers, weather or any damages resulting from the failure to receive
a job on time. Your order may arrive late due to unforeseen delays in delivery service,
the breakdown of equipment, illness, etc.
Pick Up orders will be held for 30 days at our facility. After 30 days, we will
recycle your order.
You agree that shipping terms for all PsPrint products are shipped “Freight
On Board Shipping Point” or “F.O.B. Shipping Point" – Title
and Risk of loss transfers to you at time of shipment or pickup.
Target arrival dates are calculated by adding the printing turnaround time to the
shipping transit time. If you are requesting a Hardcopy Proof, we already factor
in additional time to reach your target date. For Standard Hardcopy Proof, expect
approximately six business days to receive and approve your proof. For Next Day
Hardcopy Proof, expect two business days. Both printing and shipping times are based
on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and
a shipping method of 2 nd Day Air would have a target arrival date four business
days after your files have been received by us.
The cut off time for accepting files is 6:00 P.M. PST ( 9:00 P.M. EST ). If your
files are in by that time, we will commit to printing and shipping your product
within the selected timeframe.
Please understand that target arrival dates are estimates, not guarantees. While
we will do everything in our power to meet your target arrival date, weather and
other occurrences beyond our control may impact our ability to meet that date.
Customer's mailing list(s), while in the possession of PsPrint, is the exclusive
property of the customer and shall be used only with customer's instructions. Customer's
mailing list(s) will not be sold or offered for use to any other party, and PsPrint
will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. PsPrint’s responsibility
is limited to preparing your mailing and completing delivery to the U.S. Postal
Service (“USPS”). PsPrint’s responsibility ends when the job is
delivered to the Oakland ,California Business Mail Entry Unit. In no event shall
PsPrint be liable for USPS performance failures or delivery delays.
PsPrint shall be liable to rectify printing and mailing errors only to the extent
of re-mailing a correction or corrected job as soon as possible, and allowable damages
shall be limited to the value of the printing work performed. In no case is PsPrint
liable for loss of business; incidental or consequential damages; or costs in excess
of billing for services related to the specific job.
The customer will defend and hold PsPrint harmless in any suit or court action brought
against PsPrint by others for alleged damages, costs, expenses (including reasonable
attorney's fees), liabilities or losses resulting from circumstances where PsPrint,
acting as the customer's agent, uses copy, photographs, or illustrations that are
believed by others to be degrading, libelous or harmful to their reputations, images,
or standing in the community or which in PsPrint’s sole judgment is an infringement
on a trademark, or trade name, or service mark, or copyright belonging to others,
or in a suit or court action brought against PsPrint for actions of the customer's
employees which may occur as a result of any mailing.
Mailing lists purchased by the customer through Psprint.com are non-refundable.
All sales are final, unless otherwise noted. No refunds are given once PsPrint begins
working on your order, which means PsPrint has received your necessary materials
(i.e., digital files and payment) and started work on your job (i.e., your job is
Within 30 days of purchase, a partial or full refund may be extended to the customer
if no work has been completed by PsPrint. Please note that such refund would be
reduced to cover any fees charged for proofs, processing or other services associated
with that order.
To be sure we are successful at meeting customer-requested turnaround times, PsPrint
actively maintains materials inventory and staff, and schedules time on all equipment
for orders that have been placed. Orders that are not sent to press by the customer
within 5 days of order incur additional equipment, labor and inventory costs for
PsPrint. Orders not sent to press by the customer within 90 days of the order being
placed will be non-refundable and will incur a fee of 12.5% of the original job
total for each 30 day period thereafter until 100% of the original job total has
been accrued in fees.
All materials we create in producing your printed product are the property of PsPrint.
Although these materials will NOT be sold or given to any other party, we reserve
the right to distribute free samples of your printed product. Please note that your
printed product or images used for your printed product will not be used in any
national advertising without your prior written consent.
General Terms and Conditions
You, the User, acknowledge that all content included on this Site, including, without
limitation, the information, data, software, photographs, graphs, typefaces, graphics,
images, illustrations, maps, designs, icons, written and other material and compilations
(collectively, "Content") are intellectual property and copyrighted works
of PsPrint and/or various third-party providers ("Providers"). Reproductions
or storage of Content retrieved from this Site, in all forms, media and technologies
now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976,
Title 17 of the United States Code.
Corporate Identification and Trademarks
"PsPrint", "PsPrint.com", and any and all other marks appearing
on this Site are trademarks of PsPrint in the United States and other jurisdictions
("Trademarks"). You may not use, copy, reproduce, republish, upload, post,
transmit distribute or modify the Trademarks in any way, including in advertising
or publicity pertaining to distribution of materials on this Site, without PsPrint's
prior written consent. The use of Trademarks on any other Web site or network computer
environment is prohibited. PsPrint prohibits the use of Trademarks as a "hot"
link on, or to, any other Web site unless establishment of such a link is pre-approved
by PsPrint in writing.
You may only use this Site to make legitimate requests to purchase the products
or services offered (each, a "Request"), and shall not use this Site to
make any speculative, false or fraudulent Requests. You may not use robots or other
automated means to access this Site, unless specifically permitted by PsPrint. You
represent that you are of sufficient legal age to create binding legal obligations
for any liability you may incur as a result of your use of this Site. You agree
to promptly update your membership information (if applicable) in order to keep
it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an invalid credit
card. Please be aware that even if you do not give us your real name, your Web browser
transmits a unique Internet address to us that can be used by law enforcement officials
to identify you. Fraudulent users may be prosecuted to the fullest extent of the
Permission is granted to electronically copy and print in hard-copy portions of
this Site for the sole purpose of using this Site as a shopping resource. Any other
use of materials or Content on this Site, including reproduction for a purpose other
than that noted above without PsPrint's prior written consent is prohibited.
We encourage you to share your comments and questions with us, but we may not be
able to respond to all of them. Please note that we assume no responsibility for
reviewing unsolicited ideas for our business (like product or advertising ideas),
and will not incur any liability as a result of any similarities between those ideas
and materials that may appear in future PsPrint programs. Also, please remember
that you are responsible for whatever material you submit and that you, not PsPrint,
have full responsibility for any message that you send, including its reliability,
originality and copyright. Please do not reveal trade secrets or other confidential
information in your messages. Any, and all, rights to materials and ideas submitted
to us become the exclusive property of PsPrint.
the terms of which are incorporated herein, and agree that the terms of such policy
are reasonable and satisfactory to you. You consent to the use of your personal
information by PsPrint, its third-party providers, and/or distributors in accordance
If you are not a resident of the United States, please note that the personal information
you submit to the Site will be transferred to the United States and processed by
PsPrint in order to provide this Site and its services to you, or for such other
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PSPRINT—INCLUDING
ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY,
THE "COVERED PARTIES")—BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM,
DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE,
WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH
ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS
OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage
relating to the use of this Site, the User agrees that the liability of any such
party shall in no event exceed the fee or charge to the User assessed by PsPrint
for making a Request.
Some states—to the extent their law might be deemed to apply, notwithstanding
the selection of California law as described (below)—do not allow the limitation
of liability, so the foregoing limitations might not apply to you.
You agree to defend, indemnify and hold harmless PsPrint and its affiliates from
and against any and all claims, damages, costs and expenses, including attorneys'
fees, arising from or related to your use of the Site. You also certify that you
own rights to or have a license to use the image(s) being reproduced as part of
If you use this Site to submit Requests for or on behalf of a third party ("Third
Party"), you are responsible for any error in the accuracy of information provided
in connection with such use. In addition, you must inform the Third Party of all
Terms and Conditions applicable to all products or services acquired through this
Site, including all rules and restrictions applicable thereto.
Each User using this Site for, or on behalf, of a Third Party agrees to indemnify
and hold each Covered Party harmless from, and against, any and all liabilities,
losses, damages, suits and claims (including the costs of defense), relating to
the Third Party's or the User's failure to fulfill any of its obligations as described
(above). The User is directly responsible for any Request submitted, including related
fees, charges and performance obligations.
User Comments, Feedback and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to
a Covered Party in connection with your use of this Site (collectively, "Comments"),
shall become and remain the exclusive property of PsPrint. The Comments may be used
by a Covered Party in any medium and for any purpose worldwide, without obtaining
your specific consent and you relinquish all rights to such Comments. No Covered
Party is under any obligation to maintain your Comments (and the use of your first
name and first initial of your last name with any comments) in confidence, to pay
to you any compensation for any Comments submitted or to respond to any of your
Comments. You agree you will be solely responsible for the content of any Comments
Links to other Web sites and Services
To the extent this Site contains links to outside services and resources, any concerns
regarding such services or resources should be directed to the particular outside
service or resource provider. None of the Covered Parties guarantees or warrants
the accuracy or completeness of the information or content included on the Web sites
of these outside services and resources. The outside services and resources are
in no way related to PsPrint, and are neither its employees nor agents.
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any time,
without notice and for any reason.
The captions in these Terms and Conditions are only for convenience and do not,
in any way, limit or otherwise define the terms and provisions of these Terms and
None of the Covered Parties are responsible for any errors or delays in responding
to a Request caused by an incorrect email address provided by you or other technical
problems beyond their control.
conditions incorporated herein or referred to herein, constitute the entire agreement
(collectively, the "Agreement") between you and each Covered Party relating
to the subject matter hereof, and supersedes any prior understandings or agreements
(whether oral or written) regarding the subject matter, and may not be amended or
modified except in writing or by making such amendments or modifications available
on this Site. If any provision of this Agreement is found to be invalid, illegal
or unenforceable, the validity, legality and enforceability of the remaining provisions
will not in any way be affected or impaired.
The internal laws of the State of California shall govern the performance of these
Terms and Conditions, without regard to such state's conflicts of laws principles.
You consent to the exclusive jurisdiction and venue of the courts located in San
Francisco , California for all disputes arising out of, or relating to, the Terms
and Conditions and use of this Site.